1
The Establishment provides booking and coordination services related to business travel. Depending on the services available through the Platform, these may include:
- Hotel and accommodation bookings.
- Car bookings and rentals.
- Venue and meeting space bookings.
- Services related to exhibitions, conferences, and events.
- Services for companies, delegations, and work teams.
- Support services for business travel and professional and business visits.
Services provided through the Platform are services and bookings rather than physical products. They therefore do not require shipping or physical delivery unless otherwise stated for a specific service.
2
After a request has been completed and payment has been made where required, the booking is processed and service availability is verified.
Booking confirmation and service details are sent only by email or WhatsApp using the contact information provided by the Customer during booking.
Confirmation may be sent immediately. Some services, however, require final confirmation from the hotel, car rental company, venue, or other Service Provider before booking confirmation can be issued.
3
The time required to confirm a booking varies according to the service type, availability, and Service Provider.
The service is performed on the date, at the time, and at the location specified in the confirmed booking.
If a service requires additional confirmation time, the Customer will be notified through the approved communication channels.
4
The Customer is responsible for ensuring that the email address and telephone number used for WhatsApp are correct when making a booking.
If booking confirmation is not received, the Customer must contact Customer Service to verify the status of the request.
The Establishment is not responsible for delays caused by incorrect contact information entered by the Customer or by an issue outside the Establishment’s control affecting an email or telecommunications provider.
The Establishment will resend the booking confirmation when contacted and after verifying the Customer’s information.
5
The Customer or Beneficiary must present the booking confirmation and any documents required by the Service Provider when necessary.
Depending on the service type, the required documents may include:
- An identity document or passport.
- A driving license for car bookings.
- The booking confirmation sent by email or WhatsApp.
- Any additional documents required by the Service Provider according to the nature of the booking.
The Beneficiary is responsible for satisfying the Service Provider’s requirements in order to use the booking.
6
Hotel services are provided at the accommodation and on the date specified in the booking confirmation.
The Beneficiary must comply with the hotel’s check-in and check-out times and requirements stated in the booking or communicated by the Service Provider.
7
The car is collected from the location and on the date and at the time specified in the booking confirmation.
Collection may require a valid driving license, an identity document or passport, a payment method or security deposit, and any other requirements imposed by the rental company.
8
The venue or meeting space service is provided at the location and for the date and duration specified in the booking confirmation.
The Customer must comply with the usage times, capacity, included services, and any operating instructions specific to the location.
9
Several services associated with one exhibition, conference, event, or business visit—such as accommodation, transportation, and venues—may be coordinated together.
In such cases, details of each service may be sent separately or within a single confirmation, depending on the nature and arrangements of the booking.
10
Because services provided through the Platform are electronic services and bookings, no shipping or physical delivery fees apply to booking confirmations.
If a future service requires physical delivery, the delivery method, timeframe, and fees will be disclosed to the Customer before the request is completed.
11
If a service is delayed or cannot be provided because of the Service Provider or circumstances beyond control, the Establishment will communicate and coordinate with the Service Provider to offer appropriate assistance to the Customer where possible.
Cancellations, amendments, and refunds are governed by the Cancellation and Refund Policy and the applicable booking terms.
12
If booking confirmation is not received or there is a question about service delivery, please contact:
Miqyas Al-Itqan Establishment for Exhibitions and Conferences Organization
Email:
info@perfectionsa.com
Customer Service and WhatsApp:
920009290
Address:
Al Qadisiyah Street, Al Yasmin District, Riyadh, Kingdom of Saudi Arabia
Business hours:
Sunday through Thursday, 9:00 a.m. to 5:00 p.m.
