1
The Customer must review the cancellation terms applicable to the booking before completing payment.
Some bookings may be:
- Cancellable without charge until a specified deadline.
- Cancellable subject to a fee.
- Non-cancellable or non-refundable after confirmation.
If a booking is identified as non-refundable before it is completed, the Customer is not entitled to a refund after confirmation unless the Service Provider agrees otherwise or a refund is required under applicable laws.
2
Hotel and accommodation bookings are governed by the hotel’s terms and the type of rate booked.
Hotel terms may include:
- Advance payment.
- Free cancellation until a specified date.
- Late-cancellation fees.
- A non-refundable booking.
- Charging the full booking amount in the event of a no-show.
The Customer is responsible for reviewing the hotel-specific terms before confirming the booking.
3
Car bookings are governed by the rental company’s terms.
A booking may be non-refundable, or a late-cancellation fee may apply.
Failure to satisfy the rental company’s requirements—such as those concerning age, driving license, identification, insurance, or security deposit—may also result in refusal to provide the service and application of the booking’s cancellation terms.
4
Venue and meeting space bookings may require a deposit, advance payment, or payment of the full booking amount.
Some bookings may be non-refundable, particularly where a date, venue, or supporting services have been reserved specifically for the Customer.
Requests to cancel or change a date are subject to the Service Provider’s terms and availability.
5
Some bookings may be associated with a particular exhibition, conference, meeting, or event.
Cancellation, postponement, or a change to the date of an exhibition or conference does not automatically cancel or refund a hotel, car, venue, or other associated service.
Each service remains subject to its own cancellation and refund terms and those of the relevant Service Provider.
Where possible, the Establishment will assist the Customer in requesting an amendment to or cancellation of affected bookings, but it does not guarantee the Service Provider’s approval.
6
If the Customer or Beneficiary does not attend at the scheduled time to use a service, the booking may be treated as used or cancelled without a full or partial refund, in accordance with the Service Provider’s terms.
This applies to hotels, cars, venues, meetings, and other services.
7
The Customer may request an amendment to a booking if permitted by the Service Provider.
An amendment may include changing the date, length of stay, room type, car, venue, Beneficiary’s name, or other details.
All amendments are subject to availability and may result in a price difference or additional fees.
An amendment is not considered confirmed until an amendment confirmation is sent to the Customer by email or WhatsApp.
8
Because services provided through the Platform are booking services rather than physical products, the concept of product replacement does not apply.
A request to replace one service with another is treated as an amendment request or a new booking and is subject to availability, the Service Provider’s terms, and any price differences and fees.
9
If the Customer is entitled to a refund under the booking terms, the refund request will be processed after the required procedures have been completed and the Service Provider’s approval has been obtained where necessary.
Where possible, the amount is returned to the original payment method used for the booking.
The time required for the amount to appear in the Customer’s account may vary according to the bank, card issuer, or payment service provider.
Administrative fees, payment-processing fees, or services that have already been performed may be non-refundable if this was disclosed to the Customer and is permitted by law.
10
If a service is cancelled by the hotel, car rental company, venue, or other Service Provider, the Establishment will coordinate with the provider to offer an appropriate solution where possible.
This may include:
- Providing an alternative service.
- Rescheduling the booking.
- Refunding the amount due in accordance with the booking terms.
Each case is handled in accordance with the Service Provider’s terms and applicable laws.
11
The Customer may submit a cancellation, amendment, or refund request through:
Email:
info@perfectionsa.com
Customer Service and WhatsApp:
920009290
The Customer should preferably provide the following information:
- Booking number.
- Beneficiary’s name.
- Service type.
- Reason for cancellation or the refund request.
- Any supporting documents or information, where required.
12
Miqyas Al-Itqan Establishment for Exhibitions and Conferences Organization
Email:
info@perfectionsa.com
Customer Service and WhatsApp:
920009290
Address:
Al Qadisiyah Street, Al Yasmin District, Riyadh, Kingdom of Saudi Arabia
Business hours:
Sunday through Thursday, 9:00 a.m. to 5:00 p.m.
13
By completing a booking, the Customer acknowledges that they reviewed and agreed to the cancellation and refund terms applicable to the selected service before completing payment.
Nothing in this Policy limits any mandatory rights granted to the Customer under applicable laws.
